Shipping & Returns

4.0 Delivery / Shipping: (taken from main 'Terms & Conditions' page)

4.1        Normal UK delivery charges will be displayed separately and charged accordingly. You may be required to pay extra for delivery to certain locations, and it might not be possible for us to deliver to some geographical areas.

4.2        We will deliver the Goods Ordered by You to the delivery address You provide to us at the time You make Your Order.

4.3        Delivery will be made as soon as possible after Your Order is accepted. In any event, this will be within 30 days of Your Order.

4.4        Upon delivery of the Goods, a signature will be required to acknowledge their receipt and Proof of Delivery. It is Your responsibility to ensure the Goods delivered correspond with Your Order, and the delivery note or invoice. Any discrepancies, or evidence of damage to the packaging and/or Goods, must be noted on the Proof of Delivery documents, atthe time delivery. You must also notify the Company of the damage in writing within 72 hours of delivery.

4.5        Delivery is judged to have taken place when the Goods are delivered and signed for at Your nominated delivery address, where upon any risks arising from loss, damage or breakage are transferred to You.

4.6        Please note that Postal and/or Courier services will require someone to be present to sign for all packages. In the event that this is not possible, a card will be left advising the recipient of the failed delivery, and giving instructions to re-arrange the delivery. In the case of Postal deliveries, the information provided may also include an address from which You can collect the parcel. Failure to comply with these instructions may result in the package being returned to us, at Your expense.

4.7        Overseas deliveries: The Company accepts Orders from  most overseas countries, and will deliver Goods according to the instructions given by the purchaser. It is the purchaser’s responsibility to pay any necessary importation charges for the Goods purchased, and to further ensure that the importation does not contravene local laws or regulations, as may required by authorities in the destination Country.

4.8        Force Majeure: The Company shall have no liability whatsoever in respect of any delay, default or failure to fulfil any obligation described here in in respect of the sale or purchase of Goods, if such delay or default is caused by condition/s beyond its reasonable control.

 

5.0       Cancellation of Order / Returns: (taken from main 'Terms & Conditions' page)

5.1        The Company accepts Your right to cancel Your Order at any time up to seven days after placing it.  You do not need to give us a reason for cancellation, or pay a penalty.

5.2        You must notify us in writing of You intention to cancel Your Order / return any Goods, no later than the end of the 7th working dayafter Ordering.  Assuming Your return is authorised, Youwill be given a ‘Returns Number’ which must be used on the return-packaging and in all resultant correspondence. This will enable us to identify the returned item/s. Failure to comply with this procedure may result in the return being rejected.

5.3        Upon authorisation of Your cancellation/return You must send the Goods back to us in their original condition / undamaged, to our business address, and at Your own cost and risk.  You must also take reasonable care to ensure that the Goods are appropriately packaged to avoid damage in transit.

5.4        Where cancellation occurs after the Company has processed Your Order / before You receive the Goods, You must return them as soon as is practically possible. In this case, the Goods should be returned unopened in their original packaging.

5.5        If You do not return the Goods in the same condition as they were received, the Company shall be entitled to withhold the amount credited to You, or part thereof. Having cancelled Your Order, You are also under duty to make the Goods available for collection, at Your expense, from the address to which they were delivered. The Company shall then be entitled to full indemnity for any costs incurred inrecovering the Goods

5.6        Upon receipt and processing of the returned Goods, credit orreplacement will be granted, at our discretion, where the Goods display obvious signs of faulty workmanship or are incorrect due to errors on our part. (Please refer to Section 6.0; Warranty).

5.7        Items which have been fitted / used will not be accepted unless by prior agreement, in instances where they are obviously faulty. The fitting of new ‘electrical components’ may result in their damage due to connection to, or faults with, other items within the electrical system. Accordingly, electrical components which have been removed from their original packaging, and / or fitted or used, will not be accepted unless they are obviously faulty.

5.8        Any refund will be made within period of 30 days following Your cancellation, assuming the Goods have been returned according to our Terms and Conditions.

 

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